THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA

Authors

  • Muhammad Fadhlullah Abu Bakar Department of Civil Engineering, College of Engineering, UNIVERSITI TENAGA NASIONAL MALAYSIA
  • Shuhairy Norhisham Department of Civil Engineering, College of Engineering, Institute of Energy Infrastructures (IEI), UNIVERSITI TENAGA NASIONAL MALAYSIA
  • Noorazizun Mohd Saad Institute of Energy Infrastructures (IEI), Department of Informatics, College of Computing & Informatics, UNIVERSITI TENAGA NASIONAL MALAYSIA
  • Herda Yati Katman Department of Civil Engineering, College of Engineering, Institute of Energy Infrastructures (IEI), UNIVERSITI TENAGA NASIONAL MALAYSIA
  • Mohd Rasdan Ibrahim Centre of Transportation Research, Department of Civil Engineering, Faculty of Engineering UNIVERSITI MALAYA
  • Sotaro Yukawa Department of Mathematics, Faculty of Economic, OSAKA UNIVERSITY OF COMMERCE
  • Siti Aliyyah Masjuki Department of Civil Engineering, Kulliyyah of Engineering, INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Noor Insunfatima Abu Bakar Office of Honorary President, PERDANA LEADERSHIP FOUNDATION

DOI:

https://doi.org/10.21837/pm.v21i25.1250

Keywords:

sustainable urban bus services, quality of service (QOS), on-time performance, carbon footprint, green energy

Abstract

Urbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore, this study was conducted at 11 state capitals in Peninsular Malaysia. The main local bus terminals had been designated in this study. The Transit Capacity and Quality of Service Manual (TCQSM, 2013) was chosen as the guideline used in this study. The results showed that Johor Bahru recorded a total 648 departure daily which considered the highest departure. There were 4 state capitals that recorded more than 80% of overall on-time departure for each route, such as Kuala Terengganu (94.39%), Shah Alam (82.45%,), Ipoh (80.74%) and Kangar (80.06%). The overall quality of services for on-time performance in state capitals of Peninsular Malaysia was classified as QOS D. Based on the study results, several rectifications on bus services in state capitals of Peninsular Malaysia is highly required.

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References

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Published

2023-04-27

How to Cite

Abu Bakar, M. F., Norhisham, S., Mohd Saad, N., Katman, H. Y., Ibrahim, M. R., Yukawa, S., Masjuki, S. A., & Abu Bakar, N. I. (2023). THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA. PLANNING MALAYSIA, 21(25). https://doi.org/10.21837/pm.v21i25.1250

Issue

Vol. 21 (2023): PLANNING MALAYSIA JOURNAL : Volume 21, Issue 1, 2023

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Article

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Copyright (c) 2023 Muhammad Fadhlullah Abu Bakar, Shuhairy Norhisham, Noorazizun Mohd Saad, Herda Yati Katman, Mohd Rasdan Ibrahim, Sotaro Yukawa, Siti Aliyyah Masjuki, Noor Insunfatima Abu Bakar

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